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Accidental Repairs Incident Management process provides end to end support for Accidental vehicles lying in workshop for accident repairs. Tata Motors Insurance team registers the complaint in CRM for surveyor appointed cases where the vehicle is lying in workshop for accidental repairs. Complaints are assigned to respective dealerships. Complaint follow up and close looping is done and complaint is followed up till vehicle work is completed and released from workshop. Post complaint closure satisfaction check is also done after 7 days to get the customers feedback on work done by dealership.
To create & maintain healthy relationship with Drivers/ Customer's, to share the element of care and acknowledge their importance to Tata Motors. Safety of the driver as well as the vehicle is one of the objectives of this activity. Reminder calls to drivers to renew their License before 30 to 45 days of their license expiry date.
Dedicated helpline (Toll Free: 18002582553) for Tata Motors Channel partners for any query's and concerns. This single window contact has been designed for them to seek support on resolution of their issues.

TML Senior Team Visits To Call Center

MD - Mr. Karl Slym providing his autograph on our
Stevie Banner
Mr. Karl Slym's visit to Call Center
Global Head (Customer Care - CVBU Mr. Sanjeev Garg's visit to Call Center)
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