Customer Care


State Transport Units

Tata Motors plays major role in State Transport Undertakings. There are more than 150000 vehicles running in STUs out of which 60000+ populations is of Tata vehicles. STU buses are operated in City, Intercity, Mofussile, Hilly routes. Some of the buses are operated under Municipal Corporations. Overall availability of vehicles in STUs is 90% as per CIRT data.

It is our responsibility to support the public Transport undertakings to provide required technical support in terms of trainings, demonstration of maintenance practices and new features on the vehicles and Adherence to the maintenance schedules. Timely support from Tata Motors has enhanced the technical skill of the technicians of the undertakings in order to make the fleet available for operations.

During Last financial 2012 - 2013, we have done customer centric activity in STU and undertaking of Municipal corporations. Gist is as under;


Technical Support Provided to STU

  1. Plant visits to Senior Officials, Works Managers and Technicians to upgrade the technical skill as well as know the different manufacturing process and facilities available for manufacturing of buses.
  2. Various issues discussed with STU officials through video conferencing in order to have immediate solutions to the problems
  3. Customer Engagement Programmes and Technical Seminars conducted for General Managers, Managing Directors and Executives to increase the interactions and to brief the support rendered to STU.
  4. Demonstrations of good maintenance practices in STU depots and workshops.
  5. Plant Training to STU officials, supervisors and technical staff of STU workshop and depots.
  6. Technical literature in the form of workshop manuals, operator service book provided.
  7. Practical demonstration of special tools, vehicle diagnostics through special tools.

Tata Motors Customer Support team is working closely with STU team in order to achieve better results in terms of availability of buses and reduce en-route breakdowns. In order to upgrade the skill of technicians and timely maintenance of buses, various activities has been arranged in STU depots and workshops.

Campaigns and trainings for STUs

  1. Technical training to depots, divisional workshops, regional workshops and Central workshops.
  2. Driver training conducted at the STU depots for drivers highlighting the features, dos and don'ts, tips to improve mileage etc.
  3. Service Campaign - Demonstration of best maintenance practices, aggregate overhauling etc. along with dos and don'ts to be followed by drivers and owners.
  4. Customer Meets/ Customer Engagement Programs (CEP) - Groups of people from the depots / Divisional workshop/ Regional workshop/ Central workshop participate in these meets. This serves as a platform for disseminating knowledge and collecting valuable feedback on products and services.
Customer Engagement Programme for STU officials
Technical Training to workshop staff of STU
Driver Training to Drivers of STU
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