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TATA Motors CVBU - Customer Care felicitated with Outstanding Excellence Award in Customer Service

ET Edge, a subsidiary of The Economic Times, founded to empower multiple sectors and industries through the dispersion of critical business knowledge through strategic conferences and summits, held ET Customer Experience Management Summit on 31st July 2014 in New Delhi. TATA Motors CVBU - Customer Care was felicitated with Outstanding Excellence Award in Customer Service. Mr. Arun Jalali (RMCC - North) received the award on behalf of TATA Motors from the hands of Mr Shiv Khera.

The summit brought together chief executives from industries ranging from Automobile, FMCG, Retail, E-commerce, Real Estate to Electronics. Recognizing the significance of these sectors as crucial for nation's growth, the summit aimed to bring together key stakeholders to deliberate and discuss on the current challenges through focused interactions and panel discussions. Woven around the theme of 'Delivering Better Experience', the conclave aimed to focus on assessing the sectors' course ahead and figuring out ways to mitigate risks, maximize business potential & future-proof the business profitability.

The panel of speakers present also discussed on issues related to Customer Service and the importance of engagement of top management, departments, and employees in creating and practicing common vision to build customer centric organization.

2014 People's Choice Stevie® Award for Favorite Customer Service


The award is presented for being the Favorite customer service provider of customers.

Customer from across the globe voted for their favorite customer service provider through an online public vote.

TATA Motors Ltd-Customer Care- CVBU has received more than 2 lakh votes from its customers and emerged as a winner in this category.

2014 Bronze Stevie® Award for Customer Service Department of the Year -Judges Choice

The awards is provided for the exceptional contribution of an Organization to the field of customer service.

TATA Motors Ltd-Customer Care- CVBU emerged as an winner from among the 1,500 organizations from across the globe.
More than 260 top executives from around the world participated in the judging process for these awards.
The Various innovative offerings of the CVBU customer care team such as On-road Assist, Alert, Techfest, Skill Fest, service Certifcation, Udaan have played an important role in getting this award.
The Stevie Awards for Sales & Customer Service are the world's top sales and customer service awards.
This year the award ceremony was organised in Bellagio-Las Vegas, Nevada on February 21.
Customer Service Institute of Australia -

International Customer Service Excellence Award - Large businesses for year 2011 and 2012

Institute of Director Delhi -

Golden Peacock National Training Award-2010 for the Best Training facility in Industry.

The Stevie Awards , USA -

Best Customer Service Department of the Year -2011 and People's Choice Awards 2012.
Indian Express Awards -

Indian Innovation Award 2012
at the 5th Annual EMPI.

Rural Marketing Award for "Shahenshah" -

RMAI award for the "Best Ground level marketing Activation.

Indian Achievers Forum -

Global Achievers Award for Excellence in Customer Satisfaction, 2012.
Loyalty Program : Use of technology. -

Winner of 6th Loyalty awards for "The Best Technology used in any Loyalty Programme" for Tata Guru from AIMIA

Asia Star Packaging Award. -

Won Asia Star Award for effective
packaging solution

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