ET Edge, a subsidiary of The Economic Times, founded to empower multiple sectors and industries through the dispersion of critical business knowledge through strategic conferences and summits, held ET Customer Experience Management Summit on 31st July 2014 in New Delhi. TATA Motors CVBU - Customer Care was felicitated with Outstanding Excellence Award in Customer Service. Mr. Arun Jalali (RMCC - North) received the award on behalf of TATA Motors from the hands of Mr Shiv Khera.
The summit brought together chief executives from industries ranging from Automobile, FMCG, Retail, E-commerce, Real Estate to Electronics. Recognizing the significance of these sectors as crucial for nation's growth, the summit aimed to bring together key stakeholders to deliberate and discuss on the current challenges through focused interactions and panel discussions. Woven around the theme of 'Delivering Better Experience', the conclave aimed to focus on assessing the sectors' course ahead and figuring out ways to mitigate risks, maximize business potential & future-proof the business profitability.
The panel of speakers present also discussed on issues related to Customer Service and the importance of engagement of top management, departments, and employees in creating and practicing common vision to build customer centric organization.
The award is presented for being the Favorite customer service provider of customers. Customer from across the globe voted for their favorite customer service provider through an online public vote.
The awards is provided for the exceptional contribution of an Organization to the field of customer service. TATA Motors Ltd-Customer Care - CVBU emerged as an winner from among the 1,500 organizations from across the globe.
International Customer Service Excellence Award - Large businesses for year 2011 and 2012
Golden Peacock National Training Award-2010 for the Best Training facility in Industry.
Best Customer Service Department of the Year -2011 and People's Choice Awards 2012.
RMAI award for the "Best Ground level marketing Activation.
Global Achievers Award for Excellence in Customer Satisfaction, 2012.
Winner of 6th Loyalty awards for "The Best Technology used in any Loyalty Programme" for Tata Guru from AIMIA