TATA Zippy - Compensation to customers for delayed delivery.
In order to gain the customer confidence, by having a shortest possible uptime of vehicles which come in for repairs at the dealers / Tata authorized service stations, Tata Motors would offer a delay based compensation.
This offer of new vehicle repair is for all commercial vehicle models used for civil application. The offer is valid for vehicles reporting to Tata Motors authorized commercial vehicle workshops within 12 months from its date of sale or 14 months from its date of production (whichever is earlier).
Commencement of repair time of the vehicle will start only after the Job card generated and repairs agreed with customer.
In case the vehicle repair time exceeds 48 hours then a compensation will be payable in multiples of 24 hours slab over 48 hours (no pro-rata settlement) to customers in the form of Tata Genuine parts and Prolife coupons. The coupons are redeemable across all Tata Motors authorized commercial vehicle workshops for vehicle service only. The coupons can also be availed for fitting our prolife branded products.