TATA Zippy - Compensation to customers for delayed delivery.
In order to gain the customer confidence, by having a shortest possible uptime of vehicles which come in for repairs at the dealers / Tata authorized service stations, Tata Motors would offer a delay based compensation.
This offer of new vehicle repair is for all commercial vehicle models used for civil application. The offer is valid for vehicles reporting to Tata Motors authorized commercial vehicle workshops within 12 months from its date of sale or 14 months from its date of production (whichever is earlier).
Commencement of repair time of the vehicle will start only after the Job card generated and repairs agreed with customer.
This is a repair time assurance programme applicable for any BS4 vehicle which is reported at Toll-free / workshops within 12 months from its date of sale or 14 months from its date of production ( whichever is earlier ). Assurance of problem solution for regular service at workshop is 8 hrs and for major aggregate repairs it is within 48 hrs, else a compensation paid up to INR 500 to INR 2000 /day and up to INR 5000/ day post 24 hrs on Prima Tippers.